Standard Shipping & Free Shipping is done using UPS Standard Ground Shipping. We are located in Phoenix, Arizona and depending on your distance from us, it can take 3 - 5 days for your frames to arrive.

Alternative shipping options for overnight or 2 day delivery are available at checkout. Feel free to Live chat or call us at 602-357-3288 if you need expedited shipping or have special shipping instructions.

Pre-burned screens are custom items and non-returnable and non-refundable.

If you have supplied the print ready art files and approved the Print Proofs with a verifiable email confirmation, your Pre-burned screen is replaceable at a discounted rate only if:

1. The reburn request is made within 10 days from receipt of merchandise unless stated otherwise.

2. The reburn is for the same exact image previously burned.

3. Arena has received payment for 50% of the original frame cost + shipping.  

Email screenburning@arena.com to get the process started.

Replacement Screens:

Unless new artwork is supplied, replacement screens ship within 2 business days from the day we receive the request. All replacements will be shipped via UPS Ground. Expedited shipping options are available for an additional charge. Arena is not responsible for user error or lack of user experience. Arena provides both email and chat support and can advise on how to use our products prior to printing on purchased apparel and all orders require acceptance of our Terms of Service, FAQ's and best practices.

For bulk apparel production and quotes, contact us for pricing and turnaround time. 

Every apparel item on our site can be customized with embroidery, HTV vinyl, screen print or DTG printing. 

Upload the print ready artwork for each location you want decorated on the product page. Add special instructions, pantone color codes and image dimensions in the notes section if necessary. 

Once the order is placed, you'll receive a confirmation email from Premium Client Support with an introduction to your dedicated Arena Account Manager. Your Account Manager will confirm any missing details regarding colors, sizing, placement and the type of application that will work best for your image.

Arena will provide physical samples for approval prior to starting production within 3-4 days after order confirmation. Whether your image is being embroidered or printed, your Account Manager will send hi-resolution photos of the embroidery or vinyl sample staged on the apparel item you purchased allowing you to confidently confirm sizing and placement. 

When Arena receives your approval confirmation, your order will be moved to the queue. Final production will take 2-3 days after receiving sample approval.

Unless a physical embroidery or print sample is requested, Arena will provide a digital mock up of your image staged on the selected apparel item. Digital mock ups are set to scale. You will be able to confirm or adjust both the sizing and placement. 

Thread colors are pulled directly from your supplied art file. If you need an exact pantone color, send us the color code from the reference link below. Look for the "Isacord Digital Colour Card" link below the "Colour Cards" section header here: 

https://www.amann.com/company/download-center/

If a new or replacement design is needed, the process will start over and new setup and customization fees will apply. Arena will provide as many digital sample revisions as needed free of charge.

Returns for all blank apparel orders or product samples must be requested within 7 business days of the confirmed delivery date. 

Simply email your request and order number to create@arena.com. 

Arena will provide the link to download the return label. Unless the item is being exchanged, the cost of return shipping + a per item restocking fee will be deducted from the final refund amount.

For blank apparel and sample orders, each item must be returned in original condition with tags attached. We will review each item to ensure the apparel has been unwashed and unworn.

We are unable to accept returns or exchanges on:

• Underwear & Socks (for hygiene reasons)

All customized apparel is final sale and cannot be returned, exchanged, or refunded.

If you've received a faulty or incorrect item, please email returns@arena.com.

We’ll arrange the return and cover the shipping costs.