PRE-BURNED SCREENS

Pre-burned screens are custom items and are non-returnable and non-refundable.

Proper use, cleaning, and maintenance of your screen burn is the sole responsibility of the user. Arena Prints is not responsible for any damage to screens due to inexperience or the use of inks, chemicals, or tools not suitable for the product.

Replacement Policy (If Applicable)

If you have supplied print-ready artwork and approved the final print proof with verifiable email confirmation, your pre-burned screen may be replaced at a discounted rate if all of the following conditions are met:

The return request is made within 10 days of receiving the merchandise (unless stated otherwise).
The replacement is for the same exact image previously burned.
Arena is not responsible for the cost of the original frame or shipping.

To begin the process, email: support@arenaprints.com

Replacement Screen Shipping

Replacement screens are shipped via USPS Ground.
Expedited shipping options may be available for an additional charge.

By placing an order, customers acknowledge acceptance of Arena's Terms of Service, FAQs, and best practices.

Arena is not responsible for user error or lack of experience.

Apparel Blanks & Custom Merchandise

Custom printed and embroidered items are non-refundable and non-exchangeable.

Blank Apparel Returns (If Applicable)

If you are unsure which blank apparel to purchase, Arena offers free returns for credit within 7 days of delivery confirmation, provided that:

Items are unworn, unwashed, and undamaged
Original tags and packaging are intact

After 7 days from delivery confirmation, the order is no longer eligible for return.

Quality Review

Arena Prints takes great care to ensure all orders are filled accurately and meet high-quality standards. Returns may be accepted and refunds processed only when merchandise is materially flawed due to:

A production error
Incorrect order fulfillment

Returns are not accepted if dissatisfaction is based on subjective preferences, including (but not limited to):

A production error
Incorrect order fulfillment

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

Your refund will be processed
A credit will be automatically applied to your original payment method
Processing times may vary depending on your payment provider

EXCHANGES

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact support@arenaprints.com with your order details.

Return Shipping

We only replace items if they are defective or damaged.

Arena Prints will provide a return label and issue an RMA number when applicable
Returned items must be received in ready-to-sell condition
If returned items are not in acceptable condition, return shipping costs will be deducted from the store credit or refund
Original shipping costs are non-refundable