Custom Apparel Orders

11 Docs

How many sample revisions do I get?

Last Updated: 29th November, 2025

Unless a physical embroidery or print sample is requested, Arena will provide a digital mock up of your image staged on the selected apparel item. Digital mock...

How is printed vinyl priced?

Last Updated: 29th November, 2025

The standard $10 customization charge for each print location applies to images that fit within a 5" x 5" image field. This will accommodate the logo or text fi...

How is embroidery priced?

Last Updated: 29th November, 2025

The standard $10 customization charge for each embroidered image applies to the first 5,000 stitches. In most cases, this will accommodate the logo or text file...

How long will it take to process my return?

Last Updated: 8th November, 2025

Returns are typically processed within 1 week of receiving your parcel and the team will email you once the return has been completed.

What if the item if faulty or incorrect?

Last Updated: 8th November, 2025

If you've received a faulty or incorrect item, please email returns@arena.com. We’ll arrange the return and cover the shipping costs.

What can I return and what can't be returned?

Last Updated: 8th November, 2025

For blank apparel and sample orders, each item must be returned in original condition with tags attached. We will review each item to ensure the apparel has bee...

Who pays for shipping on exchanges?

Last Updated: 8th November, 2025

It is your responsibility to cover the cost of returning items to us. We'll cover the cost of sending out your replacements.

What are restocking fees?

Last Updated: 8th November, 2025

Unless the return is an exchange request, a minimum $10 restocking fee applies to all Blank Apparel returns. Orders over $100 are subject to a 10% restocking f...

How do I return my Blank Apparel or product sample order?

Last Updated: 8th November, 2025

To return your item: Send an email request to returns@arena.com and include your order number. Package your items securely, including the returns form and...

How long do I have to return my online order?

Last Updated: 8th November, 2025

Returns for all blank apparel orders or product samples must be requested within 7 business days of the confirmed delivery date. Simply email your request and...

How Does It Work?

Last Updated: 28th August, 2025

Arena Prints makes ordering custom apparel easy! Every apparel item on our site can be customized with embroidery, HTV vinyl, screen print or DTG printing. Upl...