What Is Arena's 100% Satisfaction Guarantee

Pre-burned screens are custom items and non-returnable and non-refundable.

If you have supplied the print ready art files and approved the Print Proofs with a verifiable email confirmation, your Pre-burned screen is replaceable at a discounted rate only if:

1. The reburn request is made within 10 days from receipt of merchandise unless stated otherwise.

2. The reburn is for the same exact image previously burned.

3. Arena has received payment for 50% of the original frame cost + shipping.  

Email screenburning@arena.com to get the process started.

Replacement Screens:

Unless new artwork is supplied, replacement screens ship within 2 business days from the day we receive the request. All replacements will be shipped via UPS Ground. Expedited shipping options are available for an additional charge. Arena is not responsible for user error or lack of user experience. Arena provides both email and chat support and can advise on how to use our products prior to printing on purchased apparel and all orders require acceptance of our Terms of Service, FAQ's and best practices.