Shipping & Returns

Shipment/Delivery Times

Custom Print and Embroidery orders are generally delivered within 10 business days. Customers who are concerned about meeting deadlines should contact Arena Customer Support. Rush orders are available for a 20% rush charge. Rush orders are generally delivered within 4 to 7 days. Delivery times may vary. All orders ship UPS Standard Ground unless expedited shipping is selected at checkout. As soon as your order has left our warehouse, you will receive a confirmation by email with tracking.

Returns Policy

Custom print and embroidery orders are not refundable or exchangeable.

If for any reason you are unhappy with your standard blank apparel purchase, we offer Free Returns for store credit within 7 days of the delivery's confirmation. If 7 days have passed since your order delivery date, we will be unable to offer a credit or exchange. Store credit or exchange only applies to items that show no sign of wear, damage or modification.

Arena Prints goes to great lengths to ensure that all orders are filled accurately on time and are of the highest quality. Accordingly, Arena Prints accepts returns and will refund payment if and when customers are disappointed by Arena Prints merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

Cancellation Policy

For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order. For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.


Free File Prep

If your ideas aren’t embroidery ready or your images need optimizing, we can help for free (excludes graphic design services).

Free Local Delivery

If you live in or around Phoenix Arizona, delivery is free on all orders over $250.

Price Match Guarantee

If you can find a better quote elsewhere for the same embroidery order, we will match it.

our partners